1. Our Introduction & Commitment
I1bn is an online sports betting and casino platform that operates with full responsibility towards every member's privacy. We understand that your trust is our most valuable asset, and that trust begins with complete transparency about how we handle your personal data.
This Privacy Policy applies to all users who visit the i1bn website, register an account, make deposits or withdrawals, contact customer support, or use any of the services we offer. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
2. Information We Collect
We only collect information that is genuinely necessary to provide you with a safe, responsible, and efficient service. No data is collected without a clear purpose.
Personal Identification Details
- Full name as stated on official documents.
- National identification number (MyKad) or passport number.
- Date of birth for minimum age verification of 18 years.
- Current valid residential address.
- Nationality and state of residence.
Contact Information
- Active email address used for official communications.
- Mobile phone number for two-factor authentication (2FA) and notifications.
- Your preferred username on the platform.
Financial Information
- Name of the registered bank account holder.
- Bank account number for fund withdrawal purposes.
- Bank name and branch (where applicable).
- Digital wallet number (Touch 'n Go, GrabPay, DuitNow) registered on the account.
- Records of deposit and withdrawal transactions within the platform.
Technical & Usage Data
- IP address of your device when accessing the platform.
- The type of web browser and operating system version.
- Device information (model, screen resolution).
- Login and logout session records.
- History of betting and gaming activity within the platform.
- Cookie data and similar tracking technologies.
As part of identity verification (KYC), we may request copies of supporting documents such as your ID card, recent bank statement, or proof of address. These documents are stored with full encryption and can only be accessed by specially authorised personnel.
| Data Categories | Purpose of Collection | Retention Period |
|---|---|---|
| Identification Information | Identity verification (KYC), legal compliance | 5 years after account closure |
| Contact Information | Communications, notifications, customer support | Throughout active account + 2 years |
| Financial Information | Deposit/withdrawal processing, financial auditing | 7 years (audit requirement) |
| Technical Data | Security, fraud detection, platform analytics | 12 rolling months |
| Betting History | Compliance, dispute resolution, responsible gaming | 5 years after transaction |
3. How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. We do not use your data for unrelated purposes without first obtaining your consent.
- Identity Verification: Ensuring every member is a real individual aged 18 or above who meets the platform's eligibility requirements.
- Transaction Processing: Approving and processing deposits and withdrawals quickly and accurately to the correct account.
- Account Security: Detecting suspicious activity, unauthorized login attempts, and potential fraud in real time.
- Service Communications: Sending transaction notifications, security updates, and important information relating to your account.
- Customer Support: Resolving inquiries, complaints, and disputes more efficiently using relevant historical records.
- Legal Compliance: Fulfilling reporting obligations to the relevant authorities when required by law.
- Platform Improvements: Analyzing usage patterns in aggregate to improve the overall user experience.
- Responsible Gaming: Monitoring wagering patterns to identify members who may need responsible gambling support.
4. Data Sharing & Disclosure
I1bn takes its responsibility to protect your personal information seriously. We only share data with third parties under specific and limited circumstances, and always within a strict data protection framework.
Trusted Service Providers
We work with carefully selected third-party service providers, including payment processors, KYC technology providers, and cybersecurity firms. All providers are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes.
Legal Obligations
In certain circumstances, i1bn may be legally required to disclose information to authorities, including law enforcement agencies, regulatory bodies, or courts. Such disclosures are only made when there is a legally binding and valid directive.
Game Providers
Certain technical data and game records may be shared with licensed game providers that supply content on the i1bn platform, solely for the purposes of dispute resolution and game result verification.
5. Data Security & Encryption
Protecting your data from unauthorized access, breaches, or misuse is our highest technical priority. i1bn continuously invests in cutting-edge security infrastructure to ensure your information remains safe at all times.
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted using industry-standard encryption technology.
- Secure Data Storage: Sensitive information is stored in databases protected with an additional layer of encryption, isolated from public-facing systems.
- Two-Factor Authentication (2FA): An additional security layer is available and encouraged for all member accounts.
- 24/7 Monitoring: Our security team continuously monitors systems to detect and respond to any threats in real time.
- Security Auditing: Our systems undergo periodic penetration testing and security audits conducted by independent security firms.
- Internal Access Limits: Internal staff can only access data required for their specific roles — the principle of least privilege is strictly enforced.
- Incident Management: A clearly defined and tested incident response procedure is in place to address any potential security breaches.
6. Cookies & Tracking Technologies
The i1bn platform uses cookies and similar technologies to deliver a better user experience, maintain session security, and understand how members interact with our platform.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as maintaining login sessions and security. Cannot be disabled.
- Preference Cookies: Saving your preferences such as language and display settings.
- Analytics Cookies: Collecting usage data in aggregate and anonymized form to help us improve the platform.
- Security Cookies: Helping detect suspicious activity and protecting your account from unauthorized access.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.
7. Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by i1bn. We are committed to respecting and facilitating the exercise of these rights.
Right of Access
Request a copy of all personal data we hold about you at any time.
Right to Rectification
Request correction of any inaccurate or outdated information in our records.
Right to Erasure
Request deletion of your data, subject to our legal retention obligations.
Right to Object
Object to the processing of your data for specific purposes such as marketing communications.
Right to Portability
Receive a copy of your data in a structured, machine-readable format.
Right to Restriction
Request that we restrict the processing of your data under certain valid circumstances.
To exercise any of the above rights, contact the i1bn customer support team via live chat within the platform. We will respond to your request within 14 working days. In cases requiring more thorough review, this period may be extended up to 30 days with written notification to you.
8. Children's Privacy
The i1bn platform is intended exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If we discover that data belonging to anyone under 18 has been collected, it will be deleted immediately and the associated account will be terminated.
If you are a parent or guardian and believe your child has registered on this platform, please contact us immediately via customer support so that prompt action can be taken.
9. Cross-Border Data Transfers
In the course of our global operations, your personal data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards in place, including standard data transfer agreements and thorough security assessments of the transfer destination.
We ensure that all parties involved in cross-border data transfers comply with data protection standards equivalent to or stricter than Malaysia's PDPA.
10. Changes to This Privacy Policy
I1bn reserves the right to update this Privacy Policy from time to time in line with changes to legislation, operational requirements, or industry practices. Members will be notified of any material changes via:
- In-platform notification upon your next login.
- Notification email to your registered email address.
- Update the "Last Updated" date at the top of this document.
Continued use of the i1bn platform following any changes to this Privacy Policy constitutes your acceptance of the updated version. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly within the i1bn platform.
- Email: [email protected] — Response time within 24 business hours.
- In-Platform: The "Help Center" section in your account.
We are committed to addressing every privacy concern seriously and transparently. If you are unsatisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP).